Refund Policy

At Pure Ride E-Bike, customer satisfaction is our top priority. We want you to feel confident about your purchase. Please review our refund policy carefully before placing an order.

1. Eligibility for Returns

We accept returns within 14 days of the delivery date, provided that:

• The e-bike is unused, unaltered, and in original condition

• All original packaging, accessories, manuals, and components are included

• Proof of purchase (order confirmation or receipt) is provided

Used, damaged, or modified e-bikes are not eligible for a refund.

2. Non-Refundable Items

The following items are non-refundable:

• Used or ridden e-bikes

• Clearance or final sale items

• Custom or special-order products

• Damage caused by misuse, accidents, or improper assembly

3. Return Process

To initiate a return, please contact our support team at [your support email] with your order details. Once approved, return instructions will be provided.

Customers are responsible for return shipping costs, unless the return is due to a manufacturing defect or an error on our part.

4. Refunds

Once we receive and inspect the returned item:

• Approved refunds will be issued to the original payment method

• Refunds are processed within 5–10 business days

• Original shipping charges are non-refundable

5. Damaged or Defective Products

If your e-bike arrives damaged or defective, please notify us within 48 hours of delivery with photos or videos of the issue. We will assess the claim and offer a replacement, repair, or refund as appropriate.

6. Order Cancellations

Orders may be canceled before shipment for a full refund. Once an order has shipped, it must follow the standard return process.

7. Policy Updates

Pure Ride E-Bike reserves the right to update or modify this refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website.